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| Title |
Location |
Details |
| Account Executive New York |
NYC  |
| About: |
| The Marketing Performance Solutions Account Executive is responsible for account planning, prospecting, qualifying and closing sales of the companys products, services or programs to named accounts, both new and existing; represents the company to the customer and the customer to the company in sales-related activities; leads the proposal generation process, coordinating with internal resources as necessary; coordinates the required pre-sales resources and is responsible for acquiring, expanding and retaining named accounts. The Account Executive is the one face to the customer in both sales and operations issues at the local level. |
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Call Center Director  |
Springfield, ILL |
| About: |
| Please email Nancie @ nancie@justcareers.com for a complete job specification.
Our client has a unique and exciting opportunity to lead and manage their call center operations within this specified site. We are looking for a proven call center leader who understands change management and how to optimize processes within the call center. We are not looking for a maintenance leader to manage calls. We are looking for a proven and seasoned professional who knows how to drive efficiencies in the call center and can lead our client to the next level in customer experience through the call center.
The position currently is responsible for 120+ associates with the potential to grow over 260, taking primarily inbound calls from a variety of consumer clients. This position reports to the COO who is located off-site.
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| Call Center IT Manager |
Winnipeg  |
| About: |
| A dynamic and entrepreneurial environment that is complex and challenging you will join a strong team of committed and impassioned CRM professionals. This newly created position will work closely with the Director of IT as a hands-on Manager and share the responsibility for all phases of systems project life cycles including scope, schedule, risk and quality. |
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| Direct Sales -CRM/Call Center/BPO - Energy/Consumer |
Virtual  |
| About: |
| Please email mcdaniel@justcareers.com for a full and complete job description.
We are looking for passionate and achieved individual contributors (Direct Sales) for our client’s growing Consumer Goods vertical market, specifically focusing on Energy and Utility firms (regulated and non-regulated) and Consumer Products Manufacturing firms (including computer/high technology firms, appliances and machinery).
The successful candidates will be responsible for selling a range of voice call center outsourcing services and non-voice BPO services. These sales executives will have a comprehensive set of potential services to sell/leverage within these defined Consumer Goods sub-verticals (Energy/Utilities and Consumer Products Manufacturing)
Examples of Consumer Product Manufacturing clients include large organizations with a high transaction of processes within a manufacturing environment (e.g., Brother International, Sealy, Electrolux, etc.).
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| Director Customer Service/Donor Relations |
New York City, NY |
| About: |
| Please email deb@justcareers.com for a complete job description.
Our client has experienced incredible growth in the past few years and requires a skilled and knowledgeable Director who will manage their Customer Service/Donor Relation operations in New York. The ideal candidate will be responsible for managing all aspects of the customer service team, improving and optimizing current processes, identifying new opportunities for improvement, developing metrics for measurement of programs and developing new policies and procedures.
The ideal candidate is a high energy individual with a passion for improving customer service within a high energy, fast paced organization. The successful candidate is a leader who understands how to implement a world-class customer service environment, manage growth and change to improve overall performance
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| Director of Inbound Sales |
Las Vegas, NV |
| About: |
| Please email nancie@justcareers.com for a complete job description.
We are looking for a call center expert who understands how to drive an effective sales strategy within an inbound acquisition environment, coupled with a DRTV call volume schedule.
The successful candidate will have a proven history in optimizing sales performance and processes. Will have specific areas of reference to how they have increased sales conversion targets and overall SPH goals.
If you are an expert in this area, looking for your next opportunity to build, optimize and grow a successful inbound sales strategy, this opportunity is for you.
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| Director Workforce Management |
Boston |
| About: |
| Please email Carolyn at carolyn@justcareers.com for a full job specification.
Reporting to the VP of call center operations you will work closely with teams spread across different states and different countries. You will oversee global workforce management and KPI analytics in this multi-channel environment. The successful candidate will play a key role in day-to-day operations as well as contribute to strategic planning. |
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| EVP Marketing North America |
Miami, FL |
| About: |
| About the Client: Our client has grown to become the Worldwide Co-leader CRM Contact Center Outsourcer (revenue basis). This expansion has been fueled by organic growth through the awards of additional volume by satisfied clients, and through acquisition. Our client’s corporate goal is to become the #1 global contact center operations in the world by delivering superior quality services. |
| Purpose: |
| About the Position:
We are looking for a passionate marketing executive (design and developer) that can lead our client to the next level within their US operations and overall market positioning for the next generation. This includes the strategic positioning and “messaging” of the company to the marketplace.
We are looking for a hands-on leader that is ready to rebuild the client’s marketing organization from the ground level up. This includes a complete review, analysis and objective view of the current state. Process optimization within the marketing function and ensuring our client is well positioned to be the global player.
The candidate most likely will come from a driven/demanding “services” organization. Has developed and worked in multiple platforms of “customized” messaging and competitive placement.
We are looking for someone to build a dynamic marketing function, wear a lot hats, be able to roll-up their sleeves, brings high energy, hard worker and dri |
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| Executive Director Call Center Ops |
NJ or ILL |
| About: |
| Please email deb@justcareers.com for a complete job description.
This senior level management position will be accountable for a 1000 seat operation across two sites within Canada, the United States and future expansion to a third site. Clients are Fortune 1000 companies and campaigns consist of outbound and inbound customer care, sales, and customer satisfaction data collection. The Executive Director reports into the COO and is accountable for the management of all call center operations, client interactions, strategic planning, RFP compilation, presentations to potential clients, and managing growth and profit margin. This is a client-facing role that requires strong communication skills. |
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| General Manager Canada |
Toronto |
| About: |
| The General Manager’s responsibility is for managing the overall business and financial aspects of our Canada business operations. Reporting directly to the Vice President of Business Development, the GM will be responsible for managing a group of 28 employees in the area of letter shop, market research, account management and sales. The overall focus will be on day-to-day management of the company’s business, strategic growth, business acumen, fiscal responsibility, customer and key account relationship management and employee development. |
| Purpose: |
| • Bachelor’s degree and 10+ years of relevant strategic, operational and customer account management experience
• Strong knowledge of CRM and Marketing Solutions products/services, and associated business benefits
• Pharmaceutical and/or CRM experience
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| Manager, Consumer Communications |
Orangeburg, NY |
| About: |
| This opportunity will require the successful candidate to build and grow a department. The candidate will need to be able to drive both tactical and strategic management in order to accomplish this.This Manager will provide direction and management regarding the handling of consumer inquiries or issues of product dissatisfaction. Work has an emphasis on ensuring the timely and appropriate communications to consumers and appropriate internal organizations. Determining root cause issues, solutions and then communication back to the customer is a major function of this To develop, implement and maintain those Consumer Communications processes that ensure appropriate, timely response to issues while complying with our client’s, EPA and FDA requirements. |
| Purpose: |
| · Responsible for the timely and accurate response to consumers regarding inquiries or product issues.
· Develop and implement appropriate processes to ensure that all pertinent information is captured.
· Develop and implement a Corporate Practice that ensures a systematic approach to the handling of issues.
· Ensure appropriate functional departments are provided the necessary information regarding specific incidents or trends.
· Comply with all FDAHC and EU requirements regarding mandated data collection and filings.
· Ensure that all issues associated with EPA registered products are properly managed, and data provided to appropriate departs for Federal and State filings.
· Ability to do root cause analysis and determine appropriate actions and communications.
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| Regional Sales Director - CRM Analytics |
Virtual |
| About: |
| We are looking for a Business Development Executive with a strong understanding CRM Technology and Analytics. The ideal candidate will have a strong understanding of the operations within call centers.This will be a direct hunter role and requires expertise in selling business enabled solutions. The position reports directly to the Vice President of Global Sales and Marketing. |
| Purpose: |
| Meet and exceed sales quotas for licenses and services in the assigned territory while managing the sales cycle from start to finish.
Develop and oversee sales objectives for assigned territory and exhibit creativity in sourcing new business.
Use market knowledge, analytical skills, evangelism, product knowledge and outstanding communication and presentation skills to sell offerings to prospects.
Seek business in identified market areas, orchestrate customer visits, analyze prospects business requirements, present proposed business solutions and demonstrate product.
Ensure corporate directives regarding sales strategies and pricing are implemented in assigned territory.
Define and clarify prospect expectations and ensure smooth sales cycle.
Partner with and manage channel partners to build territory and uncover incremental opportunities.
Evaluate market needs and communicate new business requirements to guide company in future product and market development. |
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| Senior VP - Sales Management |
Virtual |
| About: |
| The leader we seek must come from a professional services background and have in depth understanding of complex enterprise solution offerings. Our client currently has 4 core service offerings, these include: Call Center Outsourcing: Including a broad range of Contact Centre Solutions, including inbound/outbound sales, up sell/cross sell queues and technical help desk available globally on a 24x7 basis. Applications Development and Management: Providing near-shore and offshore application maintenance and development services, providing their clients with cost-effective, dependable solutions to manage their application portfolios. Technology Infrastructure Management: Manage a variety of IT infrastructure, from desktop and servers, to enterprise systems and their associated telecommunications networks. Business Process Outsourcing Service (BPO): Manage a clients entire business process, exploiting information technology and providing the skills required. |
| Purpose: |
| The Senior Vice President of Sales will provide strategic leadership to the overall sales efforts of the client’s International team. This international role will focus on driving revenue growth through the sale of Call Centre and Business Process Outsourcing services to the following markets:
· Managing the client relationship of Fortune 500 accounts in the U.S.
· Supporting the client’s sales force in Canada through 3rd party work
· Selling client’s services internally within the Canadian operations to provide overall operational efficiency
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| Site Director Call Center - Manila |
Manila  |
| About: |
| Reporting to the Executive VP of Operations, the Site Director is responsible for the efficient management of accounts within this inbound customer care call center (500 seats/1500 FTE). You will plan and direct all activities for assigned clients - hands-on day-to-day accountability for setting KPI’s, formulating and planning strategies and objectives, implementing approved strategies and reporting to senior management. The successful candidate will work closely with cross functional departments (operations, training, quality assurance, forecasting and scheduling). As well, the objective of this role is to coach and mentor teams to high performance. You will be responsible for ensuring the highest level of client satisfaction and for building a client first driven culture. Ensuring employee satisfaction and retention will also be a key responsibility. |
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| Sr. Client Services Manager - Call Center |
Atlanta |
| About: |
| Please email nancie@justcareers.com for a detailed job description.
The Sr. Service Delivery Manager role acts as a primary customer relationship manager by:
• Responsible for managing the IT operational services to all the North America accounts
• Developing and growing Client relationships
• Acting as a single point of contact between IT and the Business Operations groups
• Ensuring satisfaction, quality, and best use of process excellence and performance excellence tools
• Assisting clients in troubleshooting or resolving local issues with the IT services
• Assessing client activity to identify and address opportunities for improvement in service
• Assisting with escalation/resolution/communication on IT business issues; operationally define reporting requirements
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| Sr. Director/VP Call Center Ops |
Salt Lake City, UT |
| About: |
| For a complete job description, please email carolyn@justcareers.com
Our client was primarily focused in the direct response (DRTV, mail, radio, TV, etc) and @home agent model for contact center outsourcing campaigns. Current operations consist of two contact center locations focused heavily on inbound sales and related contacts. The ideal candidate will have direct response and/or @home agent experience.
Our client is positioned for explosive growth and we are looking for a contact center expert who truly understands “direct response” campaigns as well as customer care and service in a contact center environment. The candidate will have the unique ability to drive and obtain specified metrics and know distinctly how to drive contact center effectiveness and efficiencies.
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| VP Call Center Operations - Manila |
Manila |
| About: |
| Reporting directly to the Executive Vice President of Operations the responsibilities for this position will include the operational performance health, wealth and management of multiple centers, 5 Site Directors and dozens of Account Managers across multiple locations in Manila. The successful incumbent will have a proven track record of leading profitable operations within a highly customer-centric environment. You must be willing to commit to a 2-year term in Manila and will have a strong background in call center operations over multiple sites (this is a must). The leader will be disciplined in their ability to drive performance, client and employee satisfaction. |
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| VP Sales - BPO/Technology Outsourcing |
Virtual |
| About: |
| Please email Susan McDaniel susan@justcareers.com for full detials. |
| Purpose: |
| Someone who has been a pure sales "hunter" for most of their career.
Someone who has worked in the outsourcing space before either as a client of a vendor. These people are usually well connected.
Someone with international outsourcing experience of US, Nearshore and Offshore. If they have all three great, but should atleast have 2 of the 3.
Someone who has sold technology clients before. We need a good working knowledge of technology. Not an engineer, but a solid understanding of technology.
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| VP Sales - CRM Outsourcing - Energy Vertical |
Virtual |
| About: |
| Please email Susan @ susan@justcareers.com for full details. |
| Purpose: |
| We are looking for a call center outsource selling professional who has the Energy vertical experience. |
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